POLICIES

Deposits/ Payments

A deposit of 50% is required at the time of booking in order to secure your appointment. All deposits are non-refundable and goes toward your booked service balance. If you cancel your appointment your deposit is non-refundable and non-transferable.

At Nicole Nelson Beauty payments are made quickly and safely. Financial information is never shared. Please note if the payment card on file declines, Nicole Nelson Beauty will reattempt charging the form of payment on file. Any overdraft fees are not the responsibility of this business.

Final Balance Payment Options

  • Cash is preferred 

  • Apple Pay

  • Zelle

  • Credit/ Debit 4% Processing fee will be applied. 

Late Policy

All services are performed at a private office studio. We ask that you please plan your travel time to our location in advance via Waze, Maps, Google Maps, or any other reliable GPS app. 

There is a 9 minute grace period, meaning you have arrived into the building and checked-in 9 minutes into your appointment slot. If you are running late please be courteous and send a text message or call in advance at 443-863-4791, letting us know that you will be at less than 10 minutes late. We will then let you know if we can accommodate you or if you should reschedule. If you arrive late to an appointment, that time is deducted from your allotted service time. If you are 10 minutes late, the appointment will be canceled and deposit forfeited. If you did not notify Nicole Nelson Beauty that you will be late, arrive outside of grace period, or do not show, this is considered a no call, no show and you will be charged 100% of service fee. 

Please note, if you are late your service will be shortened to the remaining service time. Multiple lateness (3) to your scheduled appointment will result in suspension of future services.

Cancellation Policy

If you need to cancel an appointment we require 24 hour advance notice. We do understand that unforeseen circumstances arise and we will handle these on a case by case basis. There is a 50% service charge of the remaining balance to the card on file for any appointments cancelled less than 24 hours of the scheduled appointment start time. Multiple cancellations (3) without 24 hour notice will result in suspension of future services.

Please cancel online or by phone at 443-863-4791 for all Facial or Hair removal services.

Note direct messages via social media is not a proper contact for cancellations and will be considered a no show.

Reschedule Policy

If you need to reschedule an appointment, we ask that you do so through our online booking site.  If it is less than 24 hours of your scheduled appointment you may not see availability online. Due to the inconvenience, the remaining 50% service balance will be charged to the card on file for any appointments rescheduled less than 24 hours of the scheduled appointment. 

If you are rescheduling before 24 hours of your scheduled appointment, the new appointment  must be made within 3 weeks of the original appointment booked. If you cannot reschedule within the next 3 weeks you will need to book a new appointment and pay a new deposit.

No Call No Show

Reschedules must be within 3 weeks of the original appointment booked. If you cannot reschedule within the next 3 weeks you will need to book a new appointment and pay a new deposit. Changing services the day of your appointment is considered a late cancel and you will be charged 50% of total services originally booked. Appointment(s) can be rescheduled online or by phone at 443-863-4791.

 

Multiple cancellations (3) without 24 hour notice will result in suspension of future services.

Guest Policy

 For their safety, additional guests including children without appointments are not allowed in treatment rooms or allowed to wait alone  in the reception areas.

 

We ask that cell phones and smart devices to  be silenced during treatments and in the waiting areas.

Services & Product Return Policy

All services and product sales are final. No refunds on services, prepaid packages, gift certificates, or retail products.