top of page

POLICIES

Deposits/ Payments

A deposit of 50% is required at the time of booking to secure your appointment. All deposits are non-refundable but will go toward your scheduled service. 

At Nicole Nelson Beauty, LLC payments are made safely and financial information is never shared.

Final Balance Payment Options

  • Cash

  • Apple Pay

  • Zelle

  • Credit/ Debit up to 4% Processing fee will be applied. 

Late Policy

All services are performed at a private office studio at 9712 Belair Rd. Suite 102 Nottingham, MD. We ask that you please plan your travel time to our location in advance by utilizing a reliable GPS application. If you arrive late to an appointment, that time will be deducted from the allotted service time.

We offer a 9-minute grace period before checking into your appointment slot. If you are running late please call or text 443-793-8087, to let us know that you will be less than 10 minutes late. We will then let you know if we can accommodate you or if you should reschedule your appointment.

 

If you do not notify Nicole Nelson Beauty, LLC  about your tardiness within the grace period or do not show for your scheduled appointment, it will be considered a no call, no show and you will be charged the full amount of the scheduled service(s). Please note if the card on file declines, Nicole Nelson Beauty, LLC will reattempt to charge the form of payment on file. Any overdraft fees are not the responsibility of this business.

Your deposit will not be transferable for tardiness.

Recurring lateness (3) will result in suspension of booking future services.

Cancellation Policy

We understand that unforeseen circumstances may arise and we will handle these on a case-by-case basis. If you need to cancel an appointment we require 24 hours in advance notice. Deposits are non-refundable and non-transferable for cancellations less than 24 hours before the appointment start time. A fee of $25 plus a processing fee will be applied.

 

Multiple cancellations (3) without 24 hours notice will result in the suspension of future services.

We do not accept direct messages on any social media platforms as a proper form of communication. The same day cancellations will be considered a no show appointment with direct messagingPlease cancel using your confirmation email, through our website or by phone at 443-793-8087.

Reschedule Policy

If you need to reschedule an appointment, we ask that you do so through our website. If you are rescheduling before  24+ hours before your scheduled appointment time, availability will be visible for future appointment slots.

If it is less than 24 hours before your scheduled appointment time, you will not have the ability to reschedule online. Due to the inconvenience, your deposit will be forfeited and the remaining balance of the scheduled service will be charged to the card on file.

No Call No Show

Without your communication about your absence, you will be considered a no-call, no-show appointment. Due to the inconvenience, your deposit will be forfeited and a fee will be charged to the card on file. If the card is not processed, the fee will be applied to the next scheduled appointment.

Multiple occurrences (2) without 24-hour notice will result in the suspension of future services.

Guest Policy

 For their safety, additional guests including children without appointments are not allowed in treatment rooms or allowed to wait alone  in the reception areas.

 

We ask that cell phones and smart devices are silenced during treatments and in the waiting areas.

Services & Product Return Policy

All services and product sales are final. No refunds on services, prepaid packages, gift certificates, or retail products are offered.

bottom of page