POLICIES

To secure your appointment, a 50% deposit is required at the time of booking. This deposit is non-refundable, but it will be credited toward the total cost of your scheduled service.

 

At Nicole Nelson Beauty, LLC, we prioritize your privacy and safety. Rest assured, all payments are processed securely, and your financial information is never shared.

 

Final Payment Options:

• Credit/Debit Card (A 4% processing fee will be applied)

• Cash

• Apple Pay

• Zelle

• Afterpay (For online purchases and packages)

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All services are provided at our private office studio, located at 9712 Belair Rd, Suite 102, Nottingham, MD. We value your time and recommend planning your travel in advance using a reliable GPS.

• Grace Period: We offer a 9-minute grace period before your scheduled appointment. If you’re running late, please call or text us at 443-793-8087 to let us know. If you’re more than 10 minutes late, we may need to reschedule your appointment.

• Late Arrival: If you arrive late, the time will be deducted from your service duration, as we strive to provide timely services to all clients.

• No-Call No-Show: If you don’t inform us of your tardiness within the grace period or miss your appointment without notice, it will be considered a no-call no-show. You will be charged the full amount for the scheduled service(s). If your card on file declines, we will attempt to process the payment again. Please note: any overdraft fees are the responsibility of the client.

We understand that unforeseen circumstances may arise and we will handle these on a case-by-case basis. If you need to cancel or reschedule your appointment, we ask that you give us at least 24 hours’ notice. This allows us the opportunity to offer your appointment time to another guest.

• Cancellations with 24+ hours' notice: No charge.

• Cancellations with less than 24 hours' notice: You will be charged a $50 cancellation fee.

• No-Shows (Failure to show up for your appointment without notice): You will be charged 100% of the scheduled service total and suspended from booking future appointments.

• If you cancel or reschedule three appointments within 90 days without providing  24 hours' notice, we reserve the right to suspend your ability to book future appointments.

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To ensure we can accommodate all our clients, we kindly ask that cancellations and rescheduling requests be made using the following methods:

• Confirmation Email: Use the cancellation link provided in your appointment confirmation email. This is the easiest way to modify or cancel your appointment 24 hours prior to your appointment.

• Online Booking System: You can cancel or reschedule your appointment through our website’s booking portal.

• Phone: Call us directly at 443-793-8087 to speak with a team member and modify your booking.

If you do not notify us of your absence, your appointment will be considered a no-call, no-show. As a result, your deposit will be forfeited, and a fee will be charged to the card on file. If the payment cannot be processed, the fee will be applied to your next scheduled appointment.

Repeated No-Shows: Up to two instances of no-shows without 24-hour notice will result in the suspension of future services.

For the safety and comfort of all our clients, we kindly ask that additional guests, including children, remain outside treatment rooms and are not left unattended in the reception area.

To maintain a relaxing environment, we ask that all cell phones and smart devices be silenced during treatments and while in the waiting area.

All services and product sales are final. We do not offer refunds on services, prepaid packages, subscriptions, gift certificates, or retail products.

 

If you have any questions or concerns about a service or product, please don’t hesitate to reach out to us prior to your appointment or purchase. We are happy to assist you in making informed decisions.