POLICIES

To secure your appointment, a 50% deposit is required at the time of booking. This deposit is non-refundable, but it will be credited toward the total cost of your scheduled service.

 

At Nicole Nelson Beauty, LLC, we prioritize your privacy and safety. Rest assured, all payments are processed securely, and your financial information is never shared.

 

Final Payment Options:

• Credit/Debit Card (A 4% processing fee will be applied)

• Cash

• Apple Pay

• Zelle

• Afterpay (For online purchases and packages)

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All services are provided at our private office studio, located at 9712 Belair Rd, Suite 102, Nottingham, MD. We value your time and recommend planning your travel in advance using a reliable GPS.

• Grace Period: We offer a 9-minute grace period for all scheduled appointments. If you anticipate being late, please call or text us at  443-793-8087 to notify us. Arrivals more than 10 minutes past the scheduled time may require booking a new appointment.

• Late Arrival: If you arrive late, the time will be deducted from your service duration, as we strive to provide timely services to all clients.

We understand that unforeseen circumstances may arise and we will handle these on a case-by-case basis. If you need to cancel or reschedule your appointment, we ask that you give us at least 24 hours’ notice. This allows us the opportunity to offer your appointment time to another guest.

• Cancellations with 24+ hours' notice: No charge.

• Cancellations with less than 24 hours' notice: You will be charged a $50 cancellation fee plus any applicable processing fees.

• No-Call/ No-Show: Failure to notify us of tardiness within the grace period, or missing your appointment without prior notice, will be considered a no-call/no-show. In such cases, a $50 fee plus any applicable processing fees will be charged. If the card on file is declined, we reserve the right to reattempt processing the payment for up to 90 days. Any fees associated with declined or returned payments remain the responsibility of the client.

• If you cancel or reschedule three (3) appointments within a 90-day period without providing at least 24 hours’ notice, or if payment for any applicable fees is not processed, we reserve the right to suspend your ability to book future appointments.

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To ensure we can accommodate all our clients, we kindly ask that cancellations and rescheduling requests be made using the following methods:

• Confirmation Email: Use the cancellation link provided in your appointment confirmation email. This is the easiest way to modify or cancel your appointment 24 hours prior to your appointment.

• Online Booking System: You can cancel or reschedule your appointment through our website’s booking portal.

• Phone: Call us directly at 443-793-8087 to speak with a team member and modify your booking.

If you do not notify us of your absence, your appointment will be considered a no-call, no-show. As a result, your deposit will be forfeited, and a fee will be charged to the card on file. If the payment cannot be processed, the fee will be applied to your next scheduled appointment.

Repeated No-Shows: Up to two instances of no-shows without 24-hour notice will result in the suspension of booking future services.

For the safety and comfort of all our clients, we kindly ask that additional guests, including children, remain outside treatment rooms and are not left unattended in the reception area.

To maintain a relaxing environment, we ask that all cell phones and smart devices be silenced during treatments and while in the waiting area.

All services and product sales are final. We do not offer refunds on services, prepaid packages, subscriptions, gift certificates, or retail products.

 

If you have any questions or concerns about a service or product, please don’t hesitate to reach out to us prior to your appointment or purchase. We are happy to assist you in making informed decisions.